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Frequently Asked Questions

On this page you will find an overview of the most frequently asked questions.

How can I return my order?+
Do I pay return costs?+
Have you already received my return?+
I have returned my order, when will I get my purchase amount back?+
Within how many days can I return my order?+
Can I combine multiple orders in a return?+
Is it possible to return a sale item?+
Can I exchange my item(s)?+
I have lost my packing slip, is there a return form that I can download online?+
When can I expect my order?+
Can I change/cancel my order?+
The received item is defective. What can I do?+
I have received a wrong item.+
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